Noam is operated by Tova Platforms Inc ("we", "us"). This policy explains what we collect, why, and the choices you have. Contact us at support@tovaplatforms.com.
What we collect
- Account details: your email address and name, used to sign you in with one-time codes.
- Application: date of birth, gender and who you’d like to meet, where you live and your hometown, profession and industry, languages, and the professional or social links you choose to share.
- Profile and preferences: your story, everyday-life answers (such as faith, family plans and lifestyle), interests, values, and private partner preferences.
- Photos: the photos you upload, which are reviewed by our team before being shared.
- Messages: conversations with your mutual matches, including voice notes. Message text is encrypted at rest.
- Trust & Safety: reports you make or that involve you, and any information you choose to provide when our team requests it.
- Membership: subscription status from Apple via our billing provider. We never receive your card details.
- Device and diagnostics: a notification token if you allow notifications, and crash diagnostics that help us fix problems.
How we use it
- To review applications and operate a private, human-led matchmaking service.
- To let our matchmakers propose introductions, which are shared only with the person you’re introduced to.
- To keep members safe, investigate reports and prevent misuse.
- To send account emails and notifications you have allowed.
- To provide support, maintain security and comply with the law.
We do not sell your personal information and we do not use it for third-party advertising. Your preferences, partner description and application details are never shown to other members.
Who can see your information
Other members only see the profile we share with them in an introduction, and you can keep certain details private. Authorised Noam staff can access information as needed for their role, and access is logged. We use trusted service providers to run Noam: cloud hosting and storage, email delivery, push notifications, subscription management and crash reporting. They process data only on our instructions.
How long we keep it
We keep your information while your account is active. When you delete your account, access ends immediately and your data is erased. We keep limited records only where needed: safety records and payment records for up to 365 days, and security audit records and message history for up to 90 days, after which they are deleted.
Your choices and rights
- Edit your profile, preferences and photos at any time in the app.
- Download a copy of your data from Account › Export your data.
- Pause introductions, turn off notifications, or delete your account from within the app.
- Depending on where you live, you may have rights to access, correct, delete or object to our use of your data. Email us to exercise them.
Age
Noam is only for adults aged 25 and over. We do not knowingly collect information from anyone younger.
Security
We use encryption in transit and at rest, private storage for photos and documents, and strict staff access controls. No system is perfectly secure, so please use a secure email account.
Changes
We’ll update this page when our practices change and tell you in the app about material changes.